Lugz
Lugz Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Lugz has 1.9 star rating based on 55 customer reviews. Consumers are mostly dissatisfied.
7% of users would likely recommend Lugz to a friend or colleague.
- Rating Distribution
Pros: Comfortable, Great line of non-leather boots and shoes, Comfortable boots.
Cons: No customer service, Quality, Quality of the shoes is trash.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Lugz has 1.9 star rating based on 55 customer reviews. Consumers are mostly dissatisfied.
7% of users would likely recommend Lugz to a friend or colleague.
- Rating Distribution
Pros: Comfortable, Great line of non-leather boots and shoes, Comfortable boots.
Cons: No customer service, Quality, Quality of the shoes is trash.Recent recommendations regarding this business are as follows: "Call customer service", "Do NOT order from them.", "Don't buy their products. Sub par quality & if you have a problem, you will never get it resolved!", "Don’t order from company", "WARNING DO NOT BUY FROM LUGZ - RETURNS ARE NON EXISTANT".
Most users ask Lugz for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is medium according to consumer reviews.
Media from reviews
Boots size 9
Preferred solution: I’d like to know how to repair it or get a new pair of boots
User's recommendation: Call customer service
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Elkhart, IllinoisMy shoes r falling a part
User's recommendation: They are cheeped made
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThe quality of their products is a joke, their customer service is almost non existent & trying to get a replacement boots for a pair that literally fell apart has been impossible.
This company is a joke. I have been trying to get a replacement pair of boots for almost a year!
My original pair completely fell apart, the boot was totally separated from the sole. I provided all the info the asked for & it took them 6 months to respond to my request. I was finally given a coupon code to order a replacement pair but when I ordered them they had forgot to cover the shipping on my coupon. I let them know & after 3 weeks they finally responded & said the shipping was now covered.
I ordered my boots & when I went to check out it told me my coupon has EXPIRED! FOR 2 MONTHS I HAVE BEEN ASKING FOR A NEW CODE & I HAVE BEEN COMPLETELY IGNORED. I have been a long time customer but I promise that I will never do business with Lugz again. I shared my story with everyone I know & asked them to do the same.
Lugz obviously doesn't care about their customers at all. Dont buy their products!
- Cute boots
- Poor quality terrible customer service
Preferred solution: A replacement pair of boots like I was promised.
User's recommendation: Don't buy their products. Sub par quality & if you have a problem, you will never get it resolved!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | New York, New YorkMissing Item
I ordered 4 pairs of shoes during their Black Friday sale. When the order was shipped it stated all 4 would be sent with the same tracking number.
On Dec. 6th the order arrived and inside the box was 3 out of the 4 pairs of shoes. I have contacted Lugz customer service only to have my messages ignored.
You may ask how I know they are ignoring the messages its due to I filed a complaint through PayPal and Lugz responded there to PayPal themselves denying I was missing anything yet won't respond to me to correct the issue of a missing item.
As I can't get a hold of anyone at Lugz I'm now out $99.00 +tax for a pair of shoes I never received yet was supposed to have been included with the tracking number they provided.
I have bought from this company for the last 15-20 years and this will be my last time due to their horrible customer service and I will happily tell anyone I meet to avoid this brand instead of the positive experiences I previously had.
I am not the only person this issue has happened to after researching other forums Lugz has recently had a habit of not providing all items paid for and not delivering as promised. This leads me to belive either Lugz doesn't care about their customer base or that Lugz employees whom are packaging for shipping are falsify what is being shipped out and scamming people due to how difficult it is to prove a person never got a item if a tracking number is provided.
My solution is I would like the item I paid for or a refund for what never arrived.
- Horrible customer service
Preferred solution: I would either like the item I ordered or a full refund as I am now out $99.00 +tax . for a item I never received.
User's recommendation: Avoid them at all costs.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNo refund for the return
- Poor quality
- Poor communication and no refund
Preferred solution: Full refund
User's recommendation: Do NOT order from them.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHave not received my order, no service
- No customer service whatsoever
Preferred solution: Deliver product or service ordered
User's recommendation: Don't ever buy anything here.
Returning items
Preferred solution: Full refund
User's recommendation: Don’t order from company
Returns
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Cupertino, CaliforniaLugz no help
User's recommendation: Don’t do it
WORST CUSTOMER SERVICE
User's recommendation: WARNING DO NOT BUY FROM LUGZ - RETURNS ARE NON EXISTANT
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerReturn or exchange
- Good deal
- Poor customer service
Preferred solution: Size bigger to size 10, not 9 1/2 which I have now.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Goiania, GoiasCan't log in my account
Preferred solution: Can’t log in my account can’t save my items I want to buy
User's recommendation: Naw
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | San Francisco, CaliforniaDouble order need refund
Preferred solution: Full refund
User's recommendation: Don't order product
Missing shipment
- Literally the worst customer service
Preferred solution: Full refund
User's recommendation: Stay far away
Bad product
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Lebanon, MissouriCancel order and get a refund on my card.
About
Lugz is a boot and athletic brand. It is wholly owned by Jack Schwarz, Shoe Company, Inc. Its headquarters is based in New York City, United States. The brand was established in October 1993. Lugz offers a wide collection of shoes for men, women, and kids. Available payment options are Visa, Mastercard, American Express, and Discover. Buyers can also use PayPal service. The company accepts returns within 30 calendar days of receipt for a full refund or exchange. Shipping charges are covered by consumers. Lugz does not provide returns and exchanges for international orders. The company ships their merchandise to a lot of countries including Antigua and Barbuda, Czech Republic, Puerto Rico, Russian Federation, and Saint Martin.
Lugz is ranked 1019 out of 4768 in Footwear and Clothing category
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My parcel was posted the 29 Nov at a checkers branch in Bruma Jhb value R1000 today is the 15 th Des and never got my parcel. I assume it was stolen Very bad not happy at all with Aramex as they dont answer their phones and the whatsapp is fake a Computer answer you with the same story...so sad that business is so bad after covid worse ever TRACK NO DBP4927318****